Here at Elgar House surgery, we want to ensure that all patients have a positive experience with us and have implemented reasonable adjustments to ensure access for all. This includes:
Afternoon appointments – We know how a busy waiting area can be daunting and overwhelming. To support you on your visit, we can offer you appointments in the afternoon during quieter periods. We can also provide quieter arears for you to wait.
Stair Lift– Where possible, we will arrange your appointment to be on the lower floor, however If you have an appointment to see a clinician upstairs and would like to use the stair lift, please let our Care Navigators know and they will be happy set this up for you.
Translation service– Our care navigators can arrange a translator for you prior to your appointment so that you are able to gain the most out of your visit or telephone call. Please let the surgery know if you require any communication or information support needs.
Bathroom and changing facilities- There is wheel chair access and baby changing facilities in the patients’ toilet near the waiting room.
Other facilities- Our practice also provide but do not limit to, ramps, easy read signs, access for blue badge holders and offer a personal service.