Meet the Team

Specialist nurses are experienced practitioners working within the area of long-term health conditions.

Practice nurses are qualified and registered nurses. They can help within the areas of but are not limited to family planning, lifestyle advice, wound care and dressings. They also carry out cervical smears and travel health.

Healthcare assistants support practice nurses with their daily work and carry out tasks such as phlebotomy (drawing blood), blood pressure measurement and new patient checks. They may act as a chaperone when a patient or doctor requests one.

Our pharmacists are based within the surgery itself working as part of the clinical team alongside the GPs and nurses. The main purpose of their role is to help the team deliver high-quality care to patients. This will be achieved by dealing with any medication or prescription queries, liaising with community pharmacies, undertaking medication reviews and ensuring that repeat prescriptions are updated after patients have been discharged from hospital.

The practice manager is involved in managing all of the business aspects of the practice such as making sure that the right systems are in place to provide a high quality of patient care, human resources, finance, patient safety, premises and equipment and information technology. The practice manager supports the GPs and other medical professionals with delivering patient services and also helps to develop extended services to enhance patient care.

Care Navigators provide an important link for patients with the practice and are your initial contact point for general enquiries. They can provide basic information on services and results and direct you to the right person depending on your health issue or query. Care Navigators make most of the patient appointments with the GPs and nurses. They also perform other important tasks such as issuing repeat prescriptions and dealing with prescription enquiries.

Our medical secretaries are relied upon by the GP’s, medical staff, and patients to keep office operations running smoothly. In addition to performing administrative and supportive functions, they must know medical terminology and be familiar with various medical procedures and business practices. They must have computer skills in order to accurately and efficiently process patient information, including payments and insurance claims. They manage the office, clinical system, e-referral system and patient records, and support the GP’s schedule. They also support and prepare medical reports and transcribe and type medical reports.

We have other members of admin staff who perform other important roles such as data input, scanning and patient registration.

Health Visitors are Registered Nurses with a further qualification which equips them with knowledge and skills to deal with children aged 0–5 years, support women antenatally, new parents, families, people experiencing bereavement, provide counselling and health promotion. The Health Visitor role includes caring, advising, supporting and educating individuals, families, groups and the community on health related issues. You can contact your health visitor on 01527 488771. Our current Health Visitor lead is Debbie Steadman.

The district nurse team provide nursing care to patients who are confined to their own homes. You can phone them direct on 01527 488350.