At Elgar House Surgery there is a DNA policy in place which, for patients who repeatedly fail to attend, may result in them being removed from the organisation’s list.
A missed appointment could have been used by another patient if the patient had provided the practice with adequate notice that the appointment was no longer required.
DNA letter or text message – Sent after the patient has failed to attend an appointment.
DNA letter 2- Sent after the patient has failed to attend three appointments and warns them about the process of four.
DNA letter 3- Patient has now missed four appointments within a twelve-month period without justification and will receive a removal letter.
Please help us to maximise appointment availability in the future. Your cooperation is very much appreciated.