Patient Survey

We would be grateful if you could complete this survey about our practice and your experience. The clinicians at the practice aim to provide the highest standard of care. Feedback from this survey will help us identify areas that may need improvement. Your opinions are therefore very valuable.

Appointments

Please answer all of the questions that apply to you. Your feedback is anonymous.
In the past 4 months, how many times have you contacted the surgery?
How do you feel you were greeted by the reception staff when you contacted or visited the surgery?
How easy did you find it to make an appointment?
If you need to speak to a GP urgently, can you normally get an appointment on the same day?
How do you usually book an appointment?

Telephones

Thinking of times when you have telephoned the practice, how helpful do you feel the system has been?
Have you used the call back system and if so, how would you rate this feature? 
Have you used the option to cancel your appointment and if so, how useful did you find this feature?
Do you prefer to speak to the GP over the telephone, instead of coming in to the surgery?

Website

Do you often use our website?
Have you tried booking an appointment online? 
Have you downloaded the NHS app or patient access?
Have you ever requested a prescription using the online services?
If you have completed an online consultation, did you receive a response within 48 hours?

Consultations

How well did the doctor listen to what you had to say? 
Did you have enough time to speak to the doctor?

Demographics

Are you:
How old are you?
All things considered, how satisfied are you with our practice?