Contact us Online
Urgent appointments
If you feel that you need an urgent appointment on the day, please let us know on 01527 69261. Our care navigators will ensure that you receive the appropriate advice and support.
We do encourage that you check your conditions and symptoms first, as you may need to use a different service.
Routine appointments
To request a routine appointment in the next 7 days:
- Submit an online triage request
- Phone us on 01527 69261, Monday to Friday from 8:30am to 6:30pm
- Visit the surgery Monday to Friday from 8:00am to 6:30pm
- Use your NHS account to book a screening test or vaccination
When you get in touch, we’ll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Enhanced Access
At Elgar House Surgey, we offer Enhanced Access appointments. This is where additional appointments are offered to patients during the evening and weekend. This provides convenience for patients who find it difficult to come into the surgery during the normal working day.
Appointments may also be available within the PCN (Primary Care Network). This means that our care navigators may offer you an appointment remotely or at another practice, to help meet the demand for appointments. The PCN practices are: Elgar House Surgery, St Stephens Surgery including Maple View Medical Centre, Hillview Medical Centre, The Dow Surgery and The Bridge Surgery.
Please contact our care navigators if you wish to book one of these appointments.
Cancelling or changing an appointment
If you are unable to attend an appointment, it is important to let us know, so that other patients have the opportunity to make one.
- Call the dedicated appointment line on 01527 69261.
- Text back your reminder message with “cancel”
- Email us with your reason for cancellation.
If you fail to notify the Practice that you are unable to attend, you will receive a letter. (Please see our DNA policy).
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Home visits
If possible please try to telephone before 11.00 to allow us time to consider your circumstances. You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will determine whether you need a visit at home and how soon, by reviewing your medical condition.
A community nurse may arrange a visit if you are referred by your GP. Likewise, a health visitor, if you have recently had a baby or have just registered with a GP and have a child under five years.
Telephone Lines
To call the surgery please ring 01527 69261 and press the option below as required:
- Option 1 Appointments– 08:30am-18:00pm
- Option 2 Cancelling an exisiting appointment– 08:30am-18:00pm
- Option 3 Prescriptions– 12:00am-13:00pm
- Option 4 Secretaries– 11:30am-12:00pm
- Option 5 Test Results– 14:00pm-16:00pm
- Option 7 General Enquiries– 10:00am-14:00pm
NHS App
